Sun Palace (Adults Only), Cancun - Reviews, Room Options & Prices 2025

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Key details

About the Hotel

Boulevard Kukulcan Km 20 Hotel Zone, Cancun, Mexico, 77500

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior Governor Suite Partial Ocean View King Size Bed

Max:

2 persons

53 m²

Bed options:

1 King-size bed

Sea view

Shower

Coffee machine

room details

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Superior Honeymoon Suite Ocean View King Size Bed

Max:

2 persons

53 m²

Bed options:

1 King-size bed

Sea view

Shower

Coffee machine

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Superior Junior Suite Ocean View Double Bed

Max:

2 persons

44 m²

Bed options:

2 Queen Size Beds

Sea view

Shower

Coffee machine

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Getting around

A guide to all available transportation options

City Centre

Cancun 14.4 km

Airports

Cancun (CUN) 13.2 km

Isla Mujeres (ISJ) 37.1 km

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Wi-Fi

Parking

Valet parking

24-hour services

24-hour reception

24-hour security

Babysitting

General

Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Private beach
Lift
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors

Sports & Fitness

Fitness centre

Services

Paid airport shuttle
Valet parking
Room service
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Spa & Leisure

Infinity pool
Beach access
Beach umbrellas
Sun loungers
Sun terrace
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Beauty treatment
Massage
Open-air bath
Public Bath

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Boulevard Kukulcan Km 20 Hotel Zone, Cancun, Mexico, 77500

Map view

street view

Boulevard Kukulcan Km 20 Hotel Zone, Cancun, Mexico, 77500

City landmarks

Beach

Playa Delfines

1.9 km

Blvd Kukulcan Km 17 Zona Hotelera

El Rey Archaeological Zone

1.9 km

Museum

Mayan Museum of Cancun

3.4 km

Beach

Royal Beach Club

770 m

Beach

910 m

EL REY ruins

1.9 km

Spa Centre

NIZUC Resort & Spa

1.3 km

Museo Subacuatico de Arte

1.6 km

View Point

1.9 km

Cancun sign

2.0 km

Mirador playa delfines

2.0 km

Blvd. Kukulcan

Iberostar Cancun Golf Course

2.2 km

Golf Course

Golf Club

2.2 km

Blvd. Kukulcan

Golf with a view

2.2 km

Blvd Kukulcán Km 16.5

San Miguelito

3.2 km

Theme Park

Ventura Park Cancun

4.0 km

San Miguelito Archeological Site

3.0 km

Museum

Parque Maya Cancun

3.4 km

Museum

MUSA Underwater Museum

3.4 km

Event hall

Oasis Arena

3.9 km

Amusement Park

Wet 'n Wild

4.0 km

Aquaworld

4.5 km

BLVD Kukulkan KM 6.5

Extreme Games Cancun

4.7 km

CancunMexico

Avenida Kukulkan

6.7 km

Backstage Theatre

6.3 km

Blvd. Kukulcan km 12.5

Museo Sensorial del Tequila

6.7 km

Nearby

Beach

Royal Beach Club

770 m

Beach

600 m

Restaurants

Casa del mar

410 m

Blvd. Kukulcan Km 20. 5 Cauncun Plaza

Arrecifes

630 m

Blvd. Kukulcan Km. 20

Reviews and Ratings

Feedback from previous guests about their experience.

84%

enjoyed the hotel and would happily stay again

8.4/10

Great

Rooms

9.2

Location

9.4

Service

9.4

Dining

9.0

Hannah

United Kingdom, March 2025

6.4/10

My stay at Sun Palace was simply amazing. from the stunning ocean views to the friendly staff who made me feel special throughout my visit. I enjoyed a peaceful week at the adult-only resort, which allowed for a more intimate experience. While the food and drink options were generally good, there were a few minor issues with room service. but overall, it was a great vacation that I'd recommend to couples looking for a good getaway.

Rooms

10.0

The room was spacious and beautifully appointed. I loved the double sink and the very nice ocean view from the balcony. It was definitely one of the largest rooms I've stayed in at a resort.

Service

10.0

All the staff were attentive and friendly. Carlos at the pool bar remembered my drink order, and Mario from food service made a point to discuss our dining experiences. They truly went above and beyond to ensure we had a great time.

Location

10.0

Sun Palace's location was perfect. it was comfortably away from the intense party scene, allowing for a calm and beautiful atmosphere while still being close enough to enjoy excursions.

Dining

9.0

Dining options were good. the Italian and Thai restaurants were standouts, with fantastic dishes like the tableside shrimp and risotto at the Italian place. Breakfast was also impressive with a huge array of options.

Facilities

9.0

The resort's facilities were fantastic. I enjoyed the couple's massage at the beautiful spa, and the pool area was lovely, with attentive service ensuring I had everything I needed.

Isaac

United Kingdom, March 2025

6.4/10

I absolutely loved my stay at Sun Palace! The stunning ocean views and great service truly impressed me. I had a few minor issues with management not being able to resolve a promotional credit error. but overall, the food and amenities made for a wonderful vacation. I can't wait to go back and enjoy it all over again!

Rooms

9.0

The room I had was modern and clean, featuring a jacuzzi in the middle. though I missed out on the ocean view I requested. The pillow selection was a nice touch and added to the comfort.

Service

7.0

The service staff were incredibly friendly and attentive. from the moment I arrived, I felt well taken care of. However, I did encounter some management staff who seemed unable to address certain issues I had.

Location

10.0

The resort's location is stunning with beach access and gorgeous views all around. it really added to the feeling of luxury throughout my stay.

Dining

10.0

The dining options were fantastic. I enjoyed a large variety of delicious foods, and the presentation was always on point. The staff at the restaurants were excellent and kept things running smoothly.

Facilities

8.0

The facilities were great with amenities like room service and a welcome drink upon arrival. everything I needed was easily accessible and well organized.

Luke

United Kingdom, March 2025

5.6/10

I had a wonderful experience at Sun Palace, where the service absolutely shone and the staff truly made me feel like part of a family. The beach and pool activities were entertaining and relaxed, although I did notice some algae along the beach that could use more frequent attention. Overall, my stay was rejuvenating and fun, and I'm already counting the days until my next visit!

Rooms

10.0

The rooms were comfortable and meticulously cleaned, offering a fabulous view of the Caribbean Sea. I particularly loved the Jacuzzi tub, which added a special touch to my stay.

Service

10.0

The service was really good, with staff always going above and beyond. From the warm welcome at check-in by Santos to the attentive service at the restaurants and pool bar, everyone was friendly and professional.

Location

9.0

The location was perfect, with a serene atmosphere that allowed for relaxation. While the main pool area had less atmosphere, there were plenty of engaging activities offered by the beach.

Dining

8.0

Dining was generally enjoyable, with a good variety of options. The breakfasts were particularly good, though I found some of the lunch and dinner options to be less impressive.

Facilities

9.0

The facilities were well-kept and included a nice coffee shop and gym. I appreciated the range of services offered, from room service to laundry, which made my stay very convenient.

Christina

United Kingdom, March 2025

6.6/10

My stay at Sun Palace was simply fantastic! The staff's friendliness and dedication made a significant impression, and the accommodations were perfect. Dining options were varied, with delicious food, though the buffet timing could have been earlier. The overall atmosphere was serene, perfect for a relaxing getaway, although the excursion sales pitch felt a bit pushy at times.

Rooms

10.0

My room was spacious and spotless, featuring a luxurious jacuzzi that was well-maintained. Housekeeping was diligent, keeping everything fresh during my stay.

Service

10.0

The service here is great! Everyone from the front desk to the waitstaff went above and beyond to ensure my comfort, adding a personal touch to my experience.

Location

9.0

The resort is situated in a beautiful and calm area, comfortably distanced from the party scenes of Cancun. It provided a serene atmosphere for relaxation, which I truly appreciated.

Dining

9.0

The dining options were excellent, with a variety of restaurants offering fantastic food. The buffet was impressive, though it would be nice if it opened earlier.

Facilities

8.0

Fantastic facilities including room service, a well-stocked mini-bar, and a beautiful pool area contributed to a great stay. However, I did find the excursion booking process to be slightly overbearing.

Jonathan

United Kingdom, December 2024

7.2/10

My stay at Sun Palace was largely enjoyable, with some standout features like the really good staff and delicious food. The upgraded junior ocean side room was spacious, but the lack of privacy was a downside. While the beach and pool areas were lovely, the beach did suffer from some seaweed issues during my visit.

Rooms

7.0

I upgraded to a junior ocean side room, which was huge and offered a fantastic view. However, the open bathroom concept with opaque glass doors made privacy a concern, and the sheer number of light switches was bewildering.

Service

10.0

The staff at Sun Palace truly made the experience special. They were friendly, attentive, and remembered my drink orders, which added a personal touch to the stay.

Location

9.0

The resort is conveniently located with a stunning beach just steps away. It felt like a relaxing escape, perfect for an adults-only getaway.

Dining

9.0

Dining was a highlight for me. The food at the a la carte restaurants was consistently delicious, especially the Mexican cuisine. Room service was excellent too, with a varied menu that never disappointed.

Facilities

8.0

The beach loungers and pools were well maintained, and the service was quick. However, I did notice some issues with seaweed accumulating on the beach, though staff worked to keep it clean.